How can I get a Library card?

  • Get instant access with an eCard by completing our online form.
  • Sign up for a full-use Library card in any branch; be sure to bring identification that includes your name and current address.
  • Children aged 15 and younger must have a parent/guardian present to apply on their behalf.

What is the difference between an eCard and a traditional Library card?

  • An eCard gets you instant access to the Library's online services, including eBooks, downloadable audiobooks, and streaming services for movies and music such as Kanopy, CBC Gem, and hoopla. You can place holds on physical Library materials (ex. books, video games, or kits), but you need to visit a Service Desk at any branch to upgrade your card before check out. 
  • A full-use Library card (where you sign up in-person) gets you access to everything the Library has to offer! Check out any physical materials, use a Library computer, place holds, or access any online services. 
  • Both options are completely free!

What does my Library card give me access to?

  • Borrow up to 50 items at a time (with some limits on specific formats);
  • Borrow up to 20 eBook/audiobook titles from Overdrive/Libby;
  • Access to all of the Library's Online Resources and databases for free;
  • Request items be held for you, or request items be borrowed from other libraries in Ontario on your behalf;
    • Items are held in the Library Branch of your choice for five (5) days. 
  • In-branch computer access;
  • Access to technology to use or borrow, including 3D printers, mobile hotspots, iPads, and more.

What am I responsible for as a Library customer?

  • Have your Library card, or Library card number, available to access services as needed;
  • Be responsible for all materials borrowed on your Library card, including replacement costs if items are damaged or lost;
  • Observe all policies established by the Library Board for use of Library services, collections, and spaces;
  • Library memberships must be renewed every two (2) years, at any Library branch location;
  • Report the loss of a card or change of address or other contact information as soon as possible. 
  • See our Library Membership policy

Is there any cost associated with using the Library?

  • Replacement Library cards have a replacement cost of $1.
  • Printing and photocopying have fees associated - please see our Technology page;
  • Items that are deemed lost or returned damaged will have replacement costs associated. Replacement costs vary per item.
  • Library accounts that reach over $100 in fees owing for more than 60 days will have a $15 referral fee attached. See our Overdue and Lost Items page for more information about this process.

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